We try our best to keep the photos and amenities of each rental cabin updated on our website. If anything has changed, it is usually for the better, like a new flat screen TV or a new bedspread or new towels. We can't send our photographer out every time the rental owner buys a new decorative pillow. Just trust that if the rental cabin is not the same, it's been upgraded recently. We have a dedicated staff that makes sure each of our vacation rental cabins and condos are ready for your arrival by implementing a quality assurance program that includes cleaning, maintenance, and management. We have developed stringent procedures for every one of our cabin rentals including a detailed check-list for our cleaners so that standard amenities and required supplies are checked before your arrival. We strive for complete satisfaction from each and every guest. That doesn't mean that we guarantee everything will be perfect! The smoke alarm might start beeping, or the remote control batteries for the TV or the garage door opener could die, or the person before you might have been watching their vacation pictures or video and put the TV on some weird setting so you can't get the regular channels. But I can guarantee that if you call us, we will make it right! We also have a high tech expert on call to help you get that TV back to the right setting or get you connected to the internet if you are having problems.
How will I be sure the property is as advertised?
What is your cancellation policy? Can I get a refund?
Please read our "Terms and Conditions" under the "About Us" Tab. These Terms and Conditions are our vacation rental policies. They may vary slightly from one home to another, as appropriate or required, but the cancellation policy is the same.
Can I have Early Check-In and/or Late Check-Out?
YES! While a property cannot offer Late Check-Out AND Early Check-In on a same day turn-over, since the cleaners would not have time to get the house prepared for the next guest, you may select whatever is available at the time of your reservation. If there has not already been an Early Check-In and/or Late Check-Out that would conflict with your selection, that will be an option when you are making your WEB reservation. Just select the option, and you will have rights to that additional time at the property. Of course, while unlikely, if something comes up that doesn't make the house ready for your Early Check-In, you will receive a refund for the fee you paid to get Early Check-In or Late Check-Out. If you select these options, this allows you to arrive or depart 3 hours different than normal.
When is Normal Check-In and Normal Check-Out?
On most homes, Normal Check-In is 4:00 PM and Normal Check-Out is 10:00 AM. However, you should look at your reservation, as some homes have a different Check-Out time, especially during the ski season when there are often same day turnovers. Any unauthorized late check-out is subject to a late check-out fee.